Terms and Conditions

DELIVERY POLICY

All orders are processed within 48 hours of receipt during business hours and dispatched by Royal Mail 1st Class Post or Courier Service where applicable.

VALIDITY

Gift Vouchers are valid for a period of 12 months from date of purchase

CANCELLATION, RETURNS, REFUND POLICIES

In accordance with your rights to a “cooling off period” under the the Consumer Protection (Distance Selling) Regulations 2000 you can cancel your order and return the goods at any time until 7 working days after you receive the goods and we will refund any payment made by you to us for the goods. Any goods returned must be unused and in re-saleable condition.

If you want to cancel your order you must notify Close House Hotel & Golf before returning any items

Please note that the right to return goods which are not faulty does not apply to any goods which have been made or created to your own specifications.

The cost of the return of any faulty goods will be borne by Close House Hotel & Golf. We shall be entitled to charge you for the costs of returning goods which are not faulty.

Following notification that you wish to return the goods in return for a refund as described above, any payment taken by us in respect of the goods will be reimbursed to you within 30 days.

Due to product development, actual products may occasionally vary slightly from the details on the website, but remember you may return anything within 7 working days of receipt of the goods, if you are not 100% satisfied. You must notify Close House Hotel & Golf before returning any items in order for us to arrange a collection of the goods.

Your rights under this Returns Policy are without prejudice to any rights under the Consumer Protection (Distance Selling) Regulations 2000.

SECURITY POLICY

Your online security is of utmost importance to Close House Hotel & Golf and as such we use SagePay an industry leader in secure internet transactions. All transaction information passed to the SagePay Payment System is encrypted using 128-bit SSL certificates. Close House Hotel & Golf do not store any customer credit card information.

Your can be completely safe in the knowledge that all information passed to SagePay cannot be examined or credit card details decrypted by any third parties, within our company or by SagePay.

PRIVACY POLICY

Close House Hotel and Golf is committed to respecting and protecting the privacy of visitors to our websites as well as the privacy of our actual customers.

For visitors, we’ve structured our websites so that, in general, you can visit us on the web without identifying yourself or revealing any personal information.

For customers, once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Close House Hotel and Golf and provide the products and services you purchase from us.

Visitors To Our Website

What information do we collect?

When you visit our website, our web server collects basic user information about you that includes your ISP’s domain, the time you accessed our website and the pages from within our website that you visit.

We may at times also use cookies, which are small pieces of information that a website can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual.

How do we use this information?

The basic user information collected is used to help us analyse web traffic and to improve the content of our website. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.

We may from time to time disclose to third parties aggregate information on our website’s traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our website(s) and/or other websites.

Note that our site provides links to products and services offered by other companies; the company’s website that you link to will be able to determine that you linked from our website.

Close House Hotel and Golf Customers

What information do we collect?

When you sign up for Close House Hotel and Golf ‘s services, you provide us with both contact and payment information. Contact information typically includes your name, address and phone number. Payment information typically includes your credit card number.

While you are an Close House Hotel and Golf customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information?

We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service.

Close House Hotel and Golf may share customer information with selected partners/third parties, for example, to provide you with information about products that might be of interest to you or to enable you to take advantage of special partner programs. Close House Hotel and Golf may also use customer information to provide customers with system information or information about new or upgraded products.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of Close House Hotel and Golf, our customers, or others, or where Close House Hotel and Golf has good belief that the law requires such disclosure.

Neither will Close House Hotel and Golf, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Close House Hotel and Golf stores or transmits for its customers. The circumstances under which Close House Hotel and Golf will disclose such electronic customer communications are when: 1. It is necessary in order to provide service to the customer; 2. It is necessary to protect the legitimate interests of Close House Hotel and Golf and its customers; 3. It is required to cooperate with interception orders, warrants or other legal processes that Close House Hotel and Golf determines in its sole discretion to be valid and enforceable; and 4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Close House Hotel and Golf and appear to appertain to the commission of a crime. Close House Hotel and Golf disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Close House Hotel and Golf will, however, review, delete or block access to communications that may harm Close House Hotel and Golf, its customers or third parties. The grounds on which Close House Hotel and Golf may take such action include, but are not limited to, actual or potential violations of Close House Hotel and Golf ‘s Terms of Use.

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from Close House Hotel and Golf by sending a request to privacy@Close House Hotel and Golf.co.uk In this request, customers must identify their domain name and contact information.

Please note, however, that Close House Hotel and Golf reserves the right to send bulletins and other important information regarding our services at our discretion.